Adding and managing additional users in your Help! account Print

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Using the User management tool, you can invite other users to your Help! account to manage your invoices, hosting or domain names. 

You will have full control to manage their permissions or revoke access if need be. 

 

Rest assured, account owners will always have full permissions over a client account. 

 

To add another user to your Help! Account:

  1. Log into your help account and click the “Hello, user!” section on the top right of the page
  2. Select User Management 
  3. In the Invite New User section enter their email address
  4. Under the area where you added the additional users email, you can edit their permissions.
    Select All Permissions if you wish for them to have full access to your account
    Alternatively you can choose specific permissions by selecting Choose Permissions
    Note: we will provide recommendations for typical additional users below
  5. Click Send Invite

The new user will then receive an email with further steps on how they can get connected. 

 

To manage a current user in your Help! Account

  1. Head to the User Management section 
  2. Click Manage Permissions to change the current permissions in place 
  3. Select/deselect the permissions you wish to change
  4. Click save changes 

 

If you want to remove an additional user, head to the User Management section and click Remove Access. 

 

Popular Additional User Configurations 

 

Web Developer

     Modify Master Account Profile - Access and modify the client profile information

     View & Manage Contacts - Access and manage contacts

✓   View Products & Services - View access to products, services and addons

✓   View & Modify Product Passwords - Allow password resets and other actions

     Perform Single Sign-On - Allow single sign-on into services

✓   View Domains - View access to domain registrations

     Manage Domain Settings - Allow domain management eg. nameservers/whois/transfers

     View & Pay Invoices - View and payment access to invoices

     View & Accept Quotes - View and acceptance permissions for quotes

✓  View & Open Support Tickets - Access to open, respond and manage support tickets

     View & Manage Affiliate Account - Access to view and request withdrawals

     View Emails - Access to view account email history

     Place New Orders/Upgrades/Cancellations - Allow placing of new orders

 

Accountant/Invoicing

     Modify Master Account Profile - Access and modify the client profile information

     View & Manage Contacts - Access and manage contacts

     View Products & Services - View access to products, services and addons

     View & Modify Product Passwords - Allow password resets and other actions

     Perform Single Sign-On - Allow single sign-on into services

     View Domains - View access to domain registrations

     Manage Domain Settings - Allow domain management eg. nameservers/whois/transfers

✓  View & Pay Invoices - View and payment access to invoices

✓  View & Accept Quotes - View and acceptance permissions for quotes

✓  View & Open Support Tickets - Access to open, respond and manage support tickets

     View & Manage Affiliate Account - Access to view and request withdrawals

     View Emails - Access to view account email history

     Place New Orders/Upgrades/Cancellations - Allow placing of new orders

 

 

If you run into any issues adding/managing additional users, feel free to reach out to us via a ticket or over LiveChat and we will be happy to Help! 


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